It is important to know how to archive SMS messages iPhone in your business to make sure that you meet compliancerequirements. A great amount of communications traffic between businesses and their customers is conducted by text message these days. Apple’s iMessage service presents a unique challenge for businesses that are in regulated industries, which must archive all of their communications with customers in order to maintain compliance.
However, iMessage has an issues with the way the messages are delivered and the fact that the messages are encrypted from end to end. Until recently, no reasonable iMessage archiving solution has been available. The businesses that are regulated industries and are choosing to engage customers with iMessage do so at the risk of compliance issues.
So why do regulated businesses need to archive text messages iPhone? Most people assume that text messages are ephemeral,throwaway communications with no business value. But the fact is text messaging has become an important channel for businesses to reach their customers, and not just for marketing purposes but for sales, account management, technical
support, and more.
For those in regulated industries, this means that the text channel needs to be treated with the same care as email, physical documents, and other forms of customer communication. Most of these regulations specify a minimum retention period for customer communications so that in case of a dispute or audit finding, it can be properly investigated.
If you do not preserve text communications (whether traditional texts or those enabled by WeChat, iMessage, or other messaging apps), it can result into fines, judgments as well as damaged reputation. So make sure that you take the archiving process seriously.
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