You need to know how to choose theright archiving solution to use in your business to ensure text message compliance. Regulations from the SEC, FINRA, and others demand that businesses keep all records of official communications. Even though most companies that fall under these regulations recognize the importance of keeping emails, there are some that are unaware that these regulations apply to SMS messages as well. While a quick text exchange with the client may not seem as official as sending an email, the truth of the matter is that both forms of communication are equally admissible in the eyes of regulators.
So many companies are struggling to keep up with these regulations. By some estimates, only about half of all business communications are archived. Countless social media posts, text messages, official web pages, and other pieces of business communication are lost every year by non-compliant companies.
Obviously, the biggest reason why you need to a text message archive app is to remain compliant. While financial services companies may be focused on regulations from the SEC, government agencies need to focus more on complying with the Freedom of Information Act and other regulations related to public sector transparency.
One of the advantages that you willget as a result of archiving text messages in your business is that it will minimize liability. This is probably the second biggest reason for companies to adopt an SMS archiving app. When a crime is committed or an organization is the subject of legal action, the messages that are stored in a text archive can make all the difference in a legal outcome. Similar to emails and recorded phone calls, text messages can be entered into evidence for criminal and civil court proceedings.
For more information on the benefits of investing in a text message archive app, visit our website at https://www.leap.expert/
